No Goal is the Mantra!! 97

Oh! It’s getting over!!

Vacations.

Aren’t they beautiful, relaxing, rejuvenating?

Most of us are either back from holidays or are on to the countdown.The best part for me was the late night session of holidays.I am a nocturnal person with my creative energies high -” after the clock struck twelve kinds”.

So I keep jostling everyone for all the odd games over ice cream and later coffee too!!

Every one of us relishes these few days of break from the usual life.But for how long? Yes, the question is for how long we can live into the vacation mode?

Many of us are not able to get off from the work or can afford a destination holiday?

And not to forget the back to work blues!! Not only kids but we elders too just want to hold onto the time.

Can someone just reverse the clock? I could not enjoy!!

Yes, it’s sounding very us.Isn’t it? So what do we do?

In today’s  fast pace life, we have divided our days into schedules. We find it easy to achieve all ticks on our to-do list. In order to organize life, we sometimes over organize it to achieve goals not to be happy.

The happiness quotient is mostly missing in our day’s checklist or is at a very low level.Sometimes we are so busy in our day to day lives, fulfilling the needs of the hour that whether our action is giving happiness or not, rarely comes to mind.

Life is imperfect! No doubt about that. But aren’t these imperfections make the life a bit exciting.These imperfections give us a goal to achieve.

In midst of this imperfection try to find few perfect moments for yourself.Just make sure these moments give much-needed happiness, tranquility, and relaxation to your inner core.

Do anything, but make sure it’s a  routine, not a yearly or quarterly holiday affair.

Read, walk, listen to music, play music, paint, meet people, help someone, bake,  cook, meditate, chant, in short, do the activity which makes you fall in love with the life’s imperfections!!

Just keep some unorganized time for yourself. Keep the early mornings or late evenings for yourself. If you can afford a mid-afternoon me time go for it.

Just keep it simple.The mantra is “No goals to be achieved”.

So after this Sunday diary gear up to the after a holiday, daily dose of vacation to the inner self. Unleash the path which gives a smile on your face and you look forward to it eagerly.

Sunday Diaries wishes you a daily dose of soul vacation!!

Do give it a try.

 

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Dear customer care people, I don’t have a whole day just to listen to you! 294

I am sure most of us get angry just with the mention of the word customer care especially the outbound calls that are made to sell products and offers. Of course, there are some good people in it, but many of them are inexperienced and some who might have caused a kind of pain or an irritation. In a day I get so many calls that it feels like I carry a mobile phone just to listen to all offers of all the products in this world. If your mind is gearing up to suggesting me that I should activate the service that blocks the tele-calling services, then I cannot. I have given my number in my daughter school who sends me SMS information. Because of which I cannot activate the blocking service. Hence I and my mobile are both vulnerable.

Talking about the customer care, as angry as we feel, I feel sad for that voice behind the phone who try to sell me something desperately, because many times they end up being scolded, trashed or even the phone being hanged on their face. I agree these calls can be truly annoying but imagine without the world of advertising and tele-calling, could we ever come to know about the various offers, new products in the market, discounts and sales etc. Of course, there are various other means of advertising but hey, it’s like someone directly calling you to inform you when you are totally unaware of so many deals on your favorite things that you wanted to buy.
However, the customer care executives can work on some techniques in the way they talk to a customer and do not end up making the people even more annoyed. Here are some tips based on my personal experience.

1. There is a time for everything

Yes! Just like everyone, your work timings also starts from 9. But for many others, it is not the time to receive calls from a tele-calling service who is trying to suggest about what they need to buy and why. As it is peak hours of commuting to work between 7 AM to 9 AM people do not prefer talking on the phone unless you are the person’s girlfriend or boyfriend. Timing your calls depending on the kind of customer you are calling is the best way to find some sales. My suggestion, keep your mornings for paper works and start calls way after the lunch break.

2. Be polite and quick

Your customers are your God because in the end of the day they are the one who will show an increase in the number of sales made for the day list or even to have a positive customer. You may come across different kind of people and some of them may be downright rude to you. Do not lose your cool and speak to them rude as well. You may not know in what situation you called the customer or if it was a wrong time. Hence always talk politely and wait for the customer to talk. If he or she do not want to talk at that moment, don’t force. Because it is obvious you are not going to make any sale. Instead, ask for a time as when you could call back.

3. Know your product well

Recently, I got a call from a girl who wanted to tell me about an offer that my mobile service was giving to its customers. The offer had some hidden charges and I found it meaningless. Hence I asked few questions, which the girl found it very difficult to answer. I told her to check with the details and call me back. Not every customer will be polite and will ask you to call back mind you. It is important to know every single detail of your product before you go and tell people to buy the product. Even details of its flaws.

4. Remember your potential customer names

When you talk to people, you will be able to judge, that who might be a positive customer and it is important to remember their names. Talking to a person addressing their names builds closeness and trust, rather than ‘Sir’ or ‘Madam’. Well, we have all the technology to note down the names and remind you later, isn’t it? If you your customer asked you to call back or if you promise to call back with any information, do not forget to call back.

5. Be clear in your speech

A few days back, an executive called me to explain me about an online coaching class for my daughter. Most customer care executives are well trained with English accents. This guy was so proud, that without stopping even once, he went on talking like a bullet train. He did not care if I was listening or if I am understanding. That irritated me. In the end, when he stopped, I told him to ask someone else to call me and explain again and I cut the call. I plainly lost interest in the course, simply because of this customer care executive. The language in which you talk is important when you talk the one which your customer can understand. Also be slow and precise allowing the customer to think and grasp about what you are talking. But do not ever lie to your customers just to find a sale.

Life is a business and we all sell and buy something or the other. We all trade to live and to be happy. Let’s give a chance to that someone who wants to tell something and to that someone who might or might not be interested in knowing more.

This little girl is afraid of lights…. WHY?? Watch the video! 232

A couple of days back I and my daughter witnessed an accident of a man with his child driving on a bike. Lot many people gathered at the spot and some helped the victims. I and my daughter stopped and helped the child who did not have any major wounds but was scarred here and there and was bleeding a little. The man too, but his back was hit badly to the road divider. Probably, I am afraid the inside damage may take some time to be revealed, though I hope he will be healed fully. The public started judging that the father must have lost control. Either he was driving with high speed or was on the phone while driving.

The truth was none of these reasons and the father had no mistake. The mistake was the car that sped away which drove in front of him while they were on the road in opposite direction. The father was at normal speed but when the car took a left turn and the high beam light blinded the father and he could not open his eyes. This made him lose control as he was caught suddenly. The car driver did not realize what he did or how he became a reason for someone to fall and so he just drove away. Luckily the father and daughter did not have any much damage, but what if something serious happened? Who is responsible for it?

Dear people, most vehicles have an option to dimmer your headlights. While driving in city limits keep your headlights dim and when in a darker and outskirts place you can make it higher. Many do not realize this and drive without even bothering about it. Please, do not be a reason of someone’s death knowingly or unknowingly. Do not take away a child’s father or mother just because you were too ignorant to check your headlights while driving. Here is a beautiful video that explains what I am talking. Share with your family and friends and spread the awareness. Because like you many just do not realize and once they know, I am sure people will be careful.